Saturday, January 12, 2008

CXO: Chief Woo Officer

Questions only a Chief Experience Officer (CXO) could ask:

"Do you like our appointments in the lobby?

How about the Starbucks our new Spa? We offer massage, empowerment and spirituality training to help you through the toughest of times.

Do you like to music?

How about the HDTV in the rooms?

Was the menu in the rooms okay?

Oh, and be sure to ask our medical students how they like their experience here.

Hope you enjoyed your stay at the brand new Hospital of America.

Would you mind completing our satisfaction survey?

It's how we'll soon be getting paid.

Have a healthy day!
OMG. Enough already! But I guess it's more proof that Happy is right regarding the greed mentality of medicine these days.

Too bad we're all paying for it.


1 comment:

Anonymous said...

Well said. Could not agree more.

All this CXO business is focused on the wrong thing.