It was interesting lunchtime conversation. A lone doctor listening to some highly experienced and capable nurses, reflecting on their work:
"If the patient's nice, it's a lot easier to want to go back in that room with them. Their reputation travels at the nurses station. But if they're mean, well, it's not as easy to go back in there, so I might not stop by as often."
"I agree, it's easier to catch flies with honey than vinegar."
Words to live by.